This web site is owned and operated by Cambridge Information Ltd. If you have any suggestions or comments or if you need to contact us, please email us using the link on the home page or use the details below.
Our Contact details:
Cambridge Information Ltd
Combs Tannery, Stowmarket, Suffolk IP14 2EN
Tel: 01449 774658
Fax: 01449 677600
Registered in England No: 2693843
Making A Purchase
Making a purchase could not be easier. Just browse our website, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Alternatively orders can be placed by phone, fax, or email.
For bona fide educational and library customers, and existing account holders, invoices will be raised on despatch of goods
For private individuals or commercial establishments, prepayment is required by cheque, debit card or credit card (the latter incurs a 3% surcharge). ProForma invoices can be provided on request
Payment Terms for Overseas Customers:
ProForma invoices will automatically be issued on receipt of orders
Customers in EU member states need to provide their VAT number at the time of ordering, otherwise orders will be liable to VAT at the prevailing UK rate
Prepayment is required for all orders from overseas customers, in Pounds Sterling, and can be made by any of the following methods, in order of preference:
Debit card (ie Switch, Delta etc) no surcharge
Credit card (ie MasterCard, Visa etc) plus 3% surcharge
Sterling cheque drawn on a UK bank
Direct Debit or Bank Transfer to our Bankers: Lloyds Bank Plc, 48 High Street, Newmarket, Suffolk, CB8 8LF UK. Bank Sort Code: 30-95-96 Account Number: 0428468 Account Name: Cambridge Information Ltd
For payment by credit card please note that we accept Visa and MasterCard. We do not charge for any item until it is ready to ship, unless otherwise requested. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
UK Carriage Charges:
We only use trackable, signed for courier services, and can offer a standard 72 hour delivery, or a guaranteed next day delivery (please specify if guaranteed delivery required at time of ordering), at the following rates:
Standard 72 Hour delivery £5 + VAT
Guaranteed 24 Hour delivery £15 + VAT (depending on size of order)
Subscription carriage charges vary from publisher to publisher and also depend on frequency of updates. Charges range from £10 to £40 and can be quoted on request (not applicable to online subscriptions)
Overseas Carriage Charges:
For deliveries to UK shipping agents the standard UK carriage charges as shown above will apply
Carriage to overseas addresses will be quoted for the most economic method available to your country, and for your order. This charge will include insurance, tracking, and signature on delivery
If you prefer to make your own arrangements for carriage, please advise at the time of ordering
Online access is usually available within 24 hours, depending on licensing arrangements
Any delivery date quoted for CDs, DVDs, Books, etc is our best estimate and not a binding contract
Faulty Goods & Goods Damaged in Transit:
Customers must refuse to accept parcels clearly and visibly damaged in transit
Customers must inspect delivered goods and advise Cambridge Information in writing, within three (3) working days of receipt, of faulty or damaged goods
No cancellation will be accepted where goods have been specially ordered to meet a non standard requirement of the customer, or if goods have been shipped to the customer on or before the cancellation date
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
If you need to contact us, please email us using the link on the home page, alternatively, you can call on 01449 774658 (International +44 01449 774658) or fax us on 01449 677600 or write to us at Combs Tannery Stowmarket Suffolk IP14 2EN United Kingdom
Cambridge Information Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive for business transactions.
Returns Authorisation must be obtained before returning any item. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in MINT condition.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Strictly 7 days nett from invoice date
Prepayment will be required from all non-account holders, and may also be required for goods sourced outside our normal supply channels
Overdue accounts will be subject to a monthly interest change of 2.5%